QuickBooks Email Not Working: How to Fix It

If you're trying to send invoices, reports, or other documents but encounter QuickBooks Email Not Working, you're not alone. Many users face this issue when QuickBooks fails to connect with their email service, preventing emails from being sent successfully.

Sometimes, you may also see an error message stating "Email from QuickBooks not working", which can be caused by incorrect settings, outdated QuickBooks versions, or email configuration issues. Fortunately, there are several ways to resolve this and restore email functionality.

Common Causes of QuickBooks Email Not Working

1. Incorrect Email Preferences – Misconfigured email settings can cause sending failures.

2. Damaged MAPI32.dll File – This Windows component is essential for email functions in QuickBooks.

3. Outdated QuickBooks Version – Running an older version of QuickBooks may result in compatibility issues.

4. Incorrect Outlook Configuration – If QuickBooks is not correctly linked to Outlook, emails won’t send.

5. Firewall or Antivirus Interference – Security software may block QuickBooks from sending emails.
   

How to Fix QuickBooks Email Not Working

1. Check QuickBooks Email Preferences

Incorrect email settings can prevent QuickBooks from sending emails. To fix this:

• Open QuickBooks and go to Edit > Preferences.

• Select Send Forms from the left panel.

• Choose your email service provider (Outlook, Webmail, or QuickBooks Email).

• Ensure the correct email ID is entered and click OK.
  

2. Repair MAPI32.dll File

If the MAPI32.dll file is damaged, it can cause email errors:

• Close QuickBooks and all open applications.

• Open the Windows Start Menu, search for fixmapi.exe, and run the tool.

• Restart your computer and check if the email issue is resolved.
  

3. Update QuickBooks to the Latest Version

Keeping QuickBooks updated ensures compatibility with your email service:

• Open QuickBooks and go to Help > Update QuickBooks Desktop.

• Click Update Now and install available updates.

• Restart QuickBooks and try sending an email again.
  

4. Verify Outlook as the Default Email Client

If using Outlook, ensure it is set as the default email application:

• Open Control Panel > Default Programs.

• Click Set Your Default Programs and select Outlook.

• Restart QuickBooks and test email functionality.
  

5. Check Firewall and Antivirus Settings

Security software may block QuickBooks from accessing your email service:

• Temporarily disable your firewall and antivirus.

• Try sending an email from QuickBooks.

• If successful, add QuickBooks as an exception in your security software settings.
  

Conclusion

QuickBooks Email Not Working can disrupt business operations, but by following these steps, you can quickly resolve the issue. Whether it's Email from QuickBooks Not Working due to incorrect settings or security restrictions, these solutions will help restore normal email functionality.

By keeping QuickBooks updated, configuring email settings correctly, and ensuring security software doesn’t interfere, you can prevent future email issues and continue sending important documents effortlessly.

Also Read: Upgrade QuickBooks Desktop to 2024